FAQ

Xpress Glasses FAQ

Here are some frequently asked questions about Xpress Glasses:

Ordering & Payment

• What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) and debit cards.

• Do you offer any discounts or coupons? Yes! We frequently offer discounts and coupons. You can sign up for our newsletter or follow us on social media to stay up-to-date on our latest promotions.

• Can I cancel my order? Yes, you can cancel your order as long as it hasn't been shipped yet. Please contact our customer service team on support@xpressglasses.com for assistance.

• How do I use a discount code? You can enter your discount code during checkout in the designated field. The discount will be applied to your order total.

Shipping & Returns

• Where do you ship to? We ship Globally using Fedex, UPS, DHL and Royal Mail.

• How long does shipping take? Shipping times vary depending on your location and chosen shipping method. We offer standard and expedited shipping options. You can find more information about shipping times on our shipping information page.

• What is your return policy? We offer a easy return policyey. You can find more information about our return policy on our returns information page.

• How do I return an item? To return an item, please contact our customer service team for a return authorization number (RMA).

Products & Lenses

• What types of eyeglasses do you sell? We sell a wide variety of eyeglasses, including wayfarers, aviators, cat-eyes, round, and rectangular frames. We also offer a variety of materials, such as acetate, metal, titanium and plastic.

• Can I get my eyeglasses with prescription lenses? Yes! We offer prescription lenses for all of our eyeglasses. You can email your prescription after checkout.

• What lens options do you offer? We offer a variety of lens options, including thin and lightweight lenses, blue cut lenses to reduce digital eye strain, and Transitions lenses that automatically darken in sunlight.

• Do you offer blue light blocking glasses? Yes, we offer blue cut lenses that help to reduce digital eye strain from screens.

• What is the difference between AR coating and UV protection? AR coating (anti-reflective coating) reduces glare and reflections on your lenses. UV protection helps to block harmful UV rays from the sun. Many lenses come with both AR coating and UV protection included.

Customer Service

• How can I contact customer service? You can contact our customer service team by phone, email, or live chat. We aim to reply to every within 4 hours

• What are your customer service hours? Our customer service team is available 24x7.

• Do you have a store locator? We are currently an online retailer only.

Additional FAQs

• Is it safe to order eyeglasses online? Yes, it is safe to order eyeglasses online from Xpress Glasses. We use secure payment processing and all of our transactions are encrypted.

• How do I know what size eyeglasses to get? We offer a variety of sizing tools and guides on our website to help you find the perfect fit. You can also contact our customer service team for assistance.

• Can I try on eyeglasses virtually? We do not currently offer virtual try-on, but we offer a generous return policy so you can try on the eyeglasses at home.

We hope this FAQ has answered your questions about Xpress Glasses. If you have any other questions, please don't hesitate to contact us.